FAQ

Do you provide fixed quotes for residential moves? 

 

The nature of moving means surprises can and do happen, from delays in key transfers to unforeseen traffic. That's why we prefer to give you transparent estimates rather than fixed quotes. With a commitment to straightforward and transparent pricing, we've structured our residential services around an hourly rate, ensuring you only pay for the time we spend assisting you.

If a fixed price is more preferable for your budgeting, we would be happy to provide a quote.

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Is there a minimum number of hours required? 

 

Yes! All moves have a 1.5-hour minimum charge. This minimum includes the time required to travel to your pickup location, travel between addresses, and return to our yard. We aim to keep our hourly pricing straightforward so you know what to expect when planning your move.

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Are there any additional fees I should be aware of (stairs, long carries, heavy items, etc.)? 

 

In most cases, no! We don't charge extra fees simply because your home has stairs, requires a longer carry, or includes heavy items. Our moving costs generally cover labour, fuel, and any applicable packing or moving materials. 

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Depending on your move, there may be additional expenses for specific requirements, such as parking permits or ferry costs. If your move involves any unusual circumstances or special arrangements, we'll discuss these with you in advance so you can plan accordingly. Our goal is to provide clear, transparent pricing without unexpected surprises.

 

How far in advance should I book my move? 

 

We recommend booking 6–8 weeks in advance during the summer and 4–6 weeks in advance during the fall, winter, and spring. These timeframes apply throughout the month, with mid-month and month-end dates often being particularly busy. 

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If you're planning a move during peak season, booking early gives you the best chance of securing your preferred date. That said, if your timeline is shorter, please reach out! We'll be happy to check our availability and see how we can help.

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Are you available for moves on weekends and public holidays?

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We typically do one Saturday move per month. Then reserve weekends and statutory holidays for our staff to spend quality time with their families. Reach out to see if we are free for a Saturday move.

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What is your cancellation or rescheduling policy?

 

We have a 15-business-day cancellation and rescheduling policy. While this may seem like a long notice period, it allows us to manage our schedule and allocate our crews and resources effectively. When a move is cancelled or rescheduled within this window, it can be difficult to fill the newly available time slot on short notice.

 

We appreciate as much advance notice as possible if your plans change, and we encourage you to review our cancellation and rescheduling terms when booking your move.

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Do you offer last-minute or emergency moves?

 

Yes! We understand that moving plans can change unexpectedly, and sometimes you need help on short notice. Provincial Moving & Storage offers last-minute and emergency moving services based on availability. If you need to move sooner than expected, contact us to discuss your timeline, moving requirements, and preferred date. We'll check our schedule and let you know what options may be available.

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Do you provide packing services?

 

Yes, we offer comprehensive packing services. Our skilled team can handle everything from wrapping delicate items to boxing up large households items. We're here to make your move as smooth and stress-free as possible.

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Do you provide boxes?

 

When you choose our packing services, we provide the necessary boxes and packing supplies. Should you decide to pack on your own, we recommend buying boxes from Adams Storage or Home Depot. We recommend to secure your boxes early, especially since supplies often run low towards the end of the month.

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We lend clients our wardrobe and TV/Artwork/Mirrors boxes for the day of the move on a complimentary basis.

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Will you disassemble and reassemble furniture?

 

Yes! Our moving crew can disassemble and reassemble most standard household furniture, including beds, tables, and desks, as needed for safe transportation. We are also equipped and trained to disassemble and reassemble Murphy-Wall Beds.

 

Some specialty or non-standard items, such as home gyms, in-home saunas, and custom-built furniture, may require a specialized service provider. If your move includes these types of items, let us know during the planning process. We can often help coordinate with an appropriate third-party provider to ensure everything is handled properly.

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Do you move specialty items (pianos, antiques, artwork)?

 

Yes! We can assist with many specialty items, including pianos, antiques, and artwork. Because these belongings can vary considerably in size, weight, fragility, and handling requirements, we recommend discussing the specific item with us before booking.

 

Let us know what needs to be moved, along with any relevant details about access, dimensions, or special handling requirements. We'll assess your needs and help determine the best approach for transporting your item safely.​

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What items should I not pack or move?

 

Some items cannot be transported with your household belongings for safety, legal, or insurance reasons. These may include certain hazardous materials, flammable products, perishable items, and other restricted goods.

 

Before packing, please review our Do Not Pack list on our resources page to see which items should be handled separately. If you're unsure whether a particular item can be moved, we're happy to help clarify the requirements before moving day.

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What happens if something gets damaged?

 

We take care to protect your belongings throughout the moving process. However, if a household item is damaged during your move, the resolution will depend on the coverage option you selected before moving day.

 

Depending on the applicable coverage and circumstances, the item may be repaired or compensation may be provided. We encourage clients to review their available coverage options before their move so they understand the protection selected and how potential claims are handled.

 

If you notice damage, please notify us promptly so we can review the situation and explain the next steps.

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Do you have liability and motor cargo insurance?

 

Rest assured, we're backed by a $5M general liability insurance and an $80,000 motor cargo coverage for your peace of mind.

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What happens if it rains?

 

Don't worry! We can still complete many moves in wet weather, and our crew takes precautions to help protect your belongings. Furniture can be wrapped in plastic shrink wrap to help prevent it from getting wet during loading, transportation, and unloading.

 

We'll also take practical steps to manage wet conditions around entrances and pathways where possible. While we can't control the weather, we can plan accordingly and take care when handling your belongings to help keep your move running smoothly.

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Can you make multiple stops in one move?

 

Absolutely! We can often accommodate multiple stops as part of your move, depending on your schedule and requirements. For example, we can arrange stops at furniture stores, donation centres, the landfill, or other locations as needed.

 

Whether you're picking up a new purchase, dropping off donations, or clearing out unwanted items, let us know your plans when requesting your estimate. We'll help coordinate the stops and account for them in your moving plan.

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Do you offer storage solutions?

 

Yes! Provincial Moving & Storage offers storage solutions using insulated and non-insulated shipping-container-style storage units. These options can be useful if you're downsizing, renovating, staging your home, or need somewhere to keep your belongings between moves.

 

We can help you determine which option best suits your situation and coordinate storage as part of your moving plan. If you're looking for indoor, heated storage instead, we can also help arrange storage through a third-party provider.

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How should I prepare for moving day?

 

A little preparation can make moving day smoother and more efficient for everyone. Most of our clients pack their own belongings before the movers arrive, so we recommend having everything packed securely in boxes and ready to go wherever possible.

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Here are a few other ways to prepare:

• Pack and label your boxes: Make sure loose items are packed and boxes are closed securely. Label boxes to help with placement at your new home.

• Clear pathways: Remove obstacles from exterior walkways, entrances, and interior hallways so our crew can safely navigate your home with moving dollies and equipment.

• Arrange parking: Ensure suitable parking is available for our moving truck and reserve any necessary parking spaces or permits in advance.

• Reserve elevators: If you're moving into or out of a condo or apartment building, book the elevator and loading area for your scheduled moving time.

• Set aside essential items: Keep important documents, medications, valuables, and anything you'll need immediately accessible rather than packing them with your household goods.​

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Do you provide moving checklists or planning support?

 

Yes! We want you to feel prepared well before moving day arrives. Our moving checklist on our resources page provides helpful reminders and practical steps to guide you through the process, from getting organized and packing your belongings to preparing your home for the movers.

 

Whether you're moving locally in Victoria, relocating elsewhere on Vancouver Island, or planning a longer-distance move, having a clear plan can make the experience more manageable.

 

View our moving checklist to get started, and reach out if you have questions about preparing for your move. We're happy to help you understand the process and plan the details.

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Which areas do you serve?

 

Our coverage areas shift with the seasons.